Privacy Policy

The Commonwealth of Australia as represented by the Department of Infrastructure, Transport, Regional Development and Communications “the Commonwealth”, is custodian of, and the owner or licensor of intellectual property in, the Licensed Application [Emergency+], which has been developed by Australia’s emergency services and industry partners under the auspices of the “Triple Zero Awareness Work Group”. The Licensed Application includes Content owned by third parties, including Crime Stoppers Australia Limited, the State Emergency Services, NSW Police Force, Emergency Management Australia, 360 Entertainment Pty Limited (a company registered in Australia), and what3words Limited (a company registered in England and Wales).

The App is developed and operated by 360 Entertainment Pty Limited ABN 16 134 000 918 (360 Entertainment ,the company , we , us and our ). By using the Application you agree to our privacy policy. The Privacy Policy sets out our practices in relation to the collection, use and disclosure of your personal information, which you may disclose to us through your conduct on the Application and Website.

Acceptance of the Privacy Policy

You agree to the Privacy Policy when you download or open the  Application or when you otherwise supply us with your personal information in the course of using the Application and Website.

Amendments to Privacy Policy

The current version of our Privacy Policy will always appear on the Website. The current version replaces any previous versions of the Website Privacy Policy and will govern the collection, use and disclosure of your personal information at any given time. We may, at our discretion, modify or amend the Application and Website Privacy Policy from time to time. You are responsible for monitoring the Application and Website to determine the terms of the current Application and Website Privacy Policy. You agree that the publication of the current version of the Application and Website Privacy Policy on the Website provides sufficient notice of any modification or amendment to the terms. Your continued use of the Application and Website following such notification will represent an intention by you to be bound by the Application and Website Privacy Policy as amended.

Personal Information

This App does not collect verifiable personal information from users. This data, combined with basic connection and operation statistics are used to estimate the distribution and utilisation of this content and to ensure correct operation of the Application. These statistics may be used to inform further publishing decisions by the stakeholders.

App Limitations

Emergency Plus uses your device’s inbuilt GPS and platform-selected mapping to display your location. In cases where an inaccurate street address is displayed, generally this is related to hardware issues or your smartphone’s ability to receive sufficient signals from the Global Navigation Satellite System, to determine an accurate location. Please note Emergency Plus now gives you the option to drop a ‘what3words’ pin at a specific location, to improve the accuracy in reporting an incident by relaying the selected what3words identifier and/or the associated latitude/longitude co-ordinates to the emergency call-taker.

Important – if there is no mobile coverage on any network, you will not be able to call the Triple Zero (000) service via a mobile telephone.

For additional help or if you would like to provide feedback, please contact

Accessibility Compliance

Emergency Plus acknowledges the importance of accessibility for all users, including those with disabilities. Currently, Emergency Plus does not meet all WCAG (Web Content Accessibility Guidelines) for individuals with vision impairments. However, we are committed to continuous improvement and upcoming upgrades to the app will include enhancements to the design to ensure better compatibility with screen readers, thereby improving accessibility for users with vision impairments.

Additionally, for individuals who are deaf, hard of hearing, or have a speech impairment, Triple Zero (000) can be accessed via the National Relay Service available through the information screen or accessed directly at This service facilitates communication between individuals using various communication methods, ensuring that everyone can access emergency services effectively.


We will take all reasonable measures to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. You accept that not all data transmitted over the Internet can be kept completely secure. We cannot therefore guarantee the security of any personal information transmitted to or from our Website or Application, and we are not responsible for the actions of any third parties who receive your personal information as a result of any breach or loss of security. We will not be held responsible for events arising from unauthorised access to your personal information. If, at any time, we hold personal information about you that we no longer need for any purpose disclosed in this Application and provided we are not required by law or by order of a court or tribunal to retain the information, then we will take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified

Privacy Policy updates

You should check back for updates to this privacy policy since we may update it from time to time without notice. This page was last modified on Thursday, 2 May 2024.